Organizational Communication

The study of organizational communication explores the communication processes by which individuals create, develop, and maintain voluntary, health, government, education, and for-profit groups and organizations. Students become familiar with the scholarship on leadership, decision making, culture, socialization, supervisor and peer communication, use of technology, and other topics. Students receive training in quantitative and/or qualitative research methods to be able to conduct research and complete a thesis or dissertation depending on their research interests.

The Department of Communication at the University of Oklahoma were sponsors of the 25th Anniversary Organizational Communication Mini Conference. We were pleased to continue this important tradition in the organizational communication field. You can learn more by visiting the website using this link.

Typical Graduate Level Course Offerings:

Comm 5333 Organizational Communication
Comm 5353 Conflict Management
Comm 5363 Communication and Technology
Comm 5375 Communication and Leadership
Comm 6233 Small Group Processes
Comm 6423 Communication in Health Organizations
Comm 6023 Communication Research Task Groups
Comm 6960 Directed Readings

Current Faculty with Research and/or Teaching Interests:

Michael Kramer
Claude Miller (Risk and Crisis Communication)
Ryan Bisel
James Olufowote
Sunny Lee
Justin Reedy (Small Group Communication)

Recent Dissertations in Organizational Communication:

Jacqueline S. Bruscella (defended April, 2016). Constructing organizational legitimacy transactionally: The communicative constitution of ISIL.

Michael J. Tornes. (defended November 2015). Finding the Big Picture: A Bona Fide Group Approach to Work Team Assimilation

Carrisa S. Hoelscher: (defended April 2016). Negotiating the tensions of collective change implementation

Michael K. Ault (defended April 2016). Giving Your All: Evaluating Changing Social Identities throughout the Assimilation Process in Full-life Volunteer Organizations.

Bradley Adame. Vested interest and disaster preparedness. (Defended April 2012. Dr. Claude Miller, Advisor).

Elissa N. Arterburn (Adame). Training organizational trainers to frame feedback: Mitigating face concerns and suppressing ego defensiveness. (Defended March, 2015. Dr. Ryan S. Bisel, Advisor)

Alaina C. Zanin. Concertive resistance: How organizational members resist collectively in the absence of resistance leadership. (Defended April, 2015. Dr. Ryan S. Bisel, Advisor)

Elizabeth Minei. Leadership concerns: Discursive framing within the disengagement/growth phase of a small business. (Defended April 2013, Dr. Michael Kramer, Advisor).

Dini M. Homsey. How memorable socialization messages from within cultural communities shapes adult meaning attributions about work: The case of Lebanese-Americans. (Defended April 2013, Dr. Ryan S. Bisel, Advisor).

Nicole A. Ploeger. Confronting and Defending Unethical Organizational Behavior: Communication and Ethical Sensegiving (Defended April, 2011. Dr. Ryan S. Bisel, Advisor).

See: Ploeger, N. A., & Bisel, R. S. (2013). The role of identification in giving sense to organizational wrongdoing: Defending the organization. Management Communication Quarterly, 27, 155-183.
Katherine M Kelley. Leader-to-Member Trust Model: On the Pervasiveness of Doubt in Effective Leadership Communication. (Defended September, 2011. Dr. Ryan S. Bisel, Advisor).

See: Kelley, K. M., & Bisel, R. S. (2014). Leaders’ narrative sensemaking during LMX role negotations: Explaining how leaders make sense of who to trust and when. The Leadership Quarterly, 25, 433-448.

Recent and Representative Faculty and Graduate Student

Publications in Organizational Communication:

Adame, E. A., & Bisel, R. S. (2016). Can perceptions of an individual’s organizational citizenship behavior be influenced via strategic impression management messaging? International Journal of Business Communication.

Bisel, R. S., Zanin, A., Rozzell, B., Baird, E., & Rygaard, J. (2016). Identity work in a prestigious occupation: Academic physicians’ local social constructions of distributive justice. Western Journal of Communication.

Bisel, R. S. & Arterburn, E. N. (2012). Making sense of organizational members' silence: A sensemaking-resource model. Communication Research Reports, 29, 217-226.

Bisel, R. S., & Barge, J. K. (2011). Discursive positioning and planned change in organizations. Human Relations, 64, 257-283.

Bisel, R. S., Barge, J. K., Dougherty, D. S., Lucas, K., & Tracy, S. J. (2015). A round-table discussion of “big” data in qualitative organizational communication research. Management Communication Quarterly.

Bisel, R. S., Kelley, K. M., Ploeger, N. A., & Messersmith, J. (2011). Workers’ moral mum effect: On facework and organizational ethics. Communication Studies, 62, 153-170.

Bisel, R. S., & Kramer, M.W. (2014). Denying what workers believe are unethical workplace requests: Do workers use moral, operational, or policy justifications publicly? Management Communication Quarterly, 28, 111-129.

Bisel, R. S., & Messersmith, A. S. (2012). Organizational and supervisory apology effectiveness: Apology-giving in work settings. Business Communication Quarterly, 75, 426-449.

Bisel, R. S., Messersmith, A. S., & Kelley, K. M. (2012). Supervisor-subordinate communication: Hierarchical mum effect meets organizational learning. Journal of Business Communication, 49, 128-147.

Hoelscher, C.S., Zanin, A. C., & Kramer, M.W. (2016). The role of values in alternative organizations: Examining organizational identification in farmers markets. Western Journal of Communication.

Kelley, K. M., & Bisel, R. S. (2014). Leaders’ narrative sensemaking during LMX role negotations: Explaining how leaders make sense of who to trust and when. Leadership Quarterly, 25, 433-448.

Koschmann, M., Bisel, R., Botero, I., Lin, C., Olufowote, J., Perriton, L.,…Wieland, S. (2012). An eye for an I—Thoughts about Management Communication Quarterly from the next generation. Management Communication Quarterly, 26, 656-681.

Kramer, M.W., & Danielson, M.A. (2016). Developing and re-developing volunteer roles: The case of ongoing assimilation of docent zoo volunteers. Management Communication Quarterly, 30, 103-120.

Kramer, M.W., Lewis, L. K. & Gossett, L. M. (Eds). (2015). Volunteering and communication Volume II: Studies in intercultural and international contexts. New York: Peter Lang.

Kramer, M.W., & Myers, K. K. (2014). Communication and work place socialization: A life-span examination of the work-life interface. In J. S. Nussbaum (Ed.), Handbook of life-span communication (pp. 253-271). New York: Peter Lange.

Kramer, M. W. (2011). Toward a communication model for socialization of voluntary members. Communication Monographs, 78, 233-255.

Kramer, M. W. (2011). A study of voluntary organizational membership: The assimilation process in acommunity choir. Western Journal of Communication, 75, 52-74.

Kramer, M. W., & Crespy, D. A. (2011). Communicating collaborative leadership. Leadership Quarterly, 22, 1024-1037.

Kramer, M. W., & Dougherty, D. S. (2013). Groupthink as communication process, not outcome. Communication and Social Change, 1, 44-62.

Kramer, M. W., Lewis, L. K., & Gossett, L. M. (Eds.). (2013). Volunteering and communication: Studies from multiple contexts. New York: Peter Lang.

Kramer, M. W., & Hoelscher, C. S. (2014). Promotions and transfers. In V.D. Miller & M. Gordon (Eds.), Meeting the challenge of human resource management: A communication perspective (pp. 64-75). New York: Routledge.

Kramer, M. W., Meisenbach, R. J., & Hansen, G. J. (2013). Communication, uncertainty, and volunteer membership. Journal of Applied Communication Research, 41, 18-3

Kramer, M. W., & Miller, V. D. (2014). Socialization and assimilation: Theories, processes, and outcomes. In L. L. Putnam & D. K. Mumby (Eds.), The Sage handbook of organizational communication (pp. 525-547). Thousand Oaks, CA: Sage.

Kramer, M. W., & Sias, P. S. (2014). Interpersonal relationships and organizational communication. In C. R. Berger (Ed.) De Gruyter Mouton handbook of interpersonal communication (pp. 467-491). Berlin, Germany: De Gruyter.

Lee, S. (2010). Structurational model of virtual team work. International Journal of the Humanities, 8(1), 73-90.

Meisenbach, R. J., & Kramer, M. W. (2014). Volunteer membership, identification, and identity in a community choir. Management Communication Quarterly, 28, 187-213.

Miller, C. H., Adame, B. J., & Moore, S. D. (2013). The role of vested interest indisaster preparedness. Disasters, 37, 1-27.

Minei, E., & Bisel, R. S. (2013). Negotiating the meaning of team expertise: A firefighter team’s epistemic denial. Small Group Research, 44, 7-32.

Mize Smith, J., & Kramer, M.W. (Eds.). (2015). Case studies of nonprofit organizations and volunteers. New York: Peter Lang.

Olufowote, J. O. (2015). Preparing future physicians in medical ethics: A tension-centered study of institutional and situational dualities. Communication Quarterly, 63, 254-271.

Olufowote, J. O. (2014). Virtue training in medical schools: The perspective of behavioral science course directors. Health Communication. Advance online publication: doi: 10.1080/10410236.2013.861307

Olufowote, J. O. (2014). Organizations and health. In T. L. Thompson (Ed.), Encyclopedia of health communication (Volume 2, pp. 1007-1010). Thousand Oaks: Sage.

Olufowote, J. O. (2011). A dialectical perspective on informed consent to treatment: An examination of radiologists's dilemmas and negations. Qualitative Health Research, 21, 839-852.

Ploeger, N. A., & Bisel, R. S. (2013). The role of identification in giving sense to organizational wrongdoing: Defending the organization. Management Communication Quarterly, 27, 155-183.

Ploeger, N. A., Kelley, K. M., & Bisel, R. S. (2011). The hierarchical mum effect: A new investigation of organizational ethics. Southern Communication Journal, 76, 465-481.

Reedy, J., Gastil, J., & Gabbay, M. (2013). Terrorism and small groups: An analytical framework for group disruption. Small Group Research, 44, 599-626.

Tan, C. L., & Kramer, M. W. (2012). Communication and voluntary downward career changes. Journal of Applied Communication Research, 40, 87-106.

Zanin, A. C., Bisel, R. S., & Adame, E. N. (2016). Supervisor moral talk contagion and trust-in-supervisor: Mitigating the workplace moral mum effect. Management Communication Quarterly, 30, 147-163.

Recent Funding in Organizational Communication

Decision Making and Leadership in an Interagency Taskforce Collaboration: Funded by the U.S. National Safety Council awarded to Eric Day (Psychology) and Michael W. Kramer as Co-PIs. Carrisa Hoelscher, Christopher Nguyen, and Olivia Cooper, research assistants: $107,276.